今天，我已经开始将OTRS从2.3版本升级到2.4,2.4到3.0和3.0到3.1。 一切顺利，除了从3.0升级到3.1 OTRS提供了一些perl脚本，使升级更容易。 我已经在每个升级步骤中使用这些脚本。 在使用升级脚本之后，从下面的3.0升级到3.1将失败。
scripts/DBUpdate-to-3.1.pl 错误是：
root@tickets:/opt/otrs# su - otrs $ scripts/DBUpdate-to-3.1.pl Migration started... Step 1 of 24: Refresh configuration cache... If you see warnings about 'Subroutine Load redefined', that's fine, no need to worry! Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 5. Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 4. done. Step 2 of 24: Check framework version... done. Step 3 of 24: Creating DynamicField tables (if necessary)... done. DBD::mysql::db do failed: Cannot add or update a child row: a foreign key constraint fails (`pp_otrs`.`dynamic_field`, CONSTRAINT `FK_dynamic_field_create_by_id` FOREIGN KEY (`create_by`) REFERENCES `users` (`id`)) at /opt/otrs-3.1.10/Kernel/System/DB.pm line 478. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.14.2 OS: linux Time: Wed Sep 5 15:36:20 2012 Message: Cannot add or update a child row: a foreign key constraint fails (`pp_otrs`.`dynamic_field`, CONSTRAINT `FK_dynamic_field_create_by_id` FOREIGN KEY (`create_by`) REFERENCES `users` (`id`)), SQL: 'INSERT INTO dynamic_field (name, label, field_order, field_type, object_type, config, valid_id, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, 'Text', 'Ticket', '--- {} ', 1, '2012-09-05 15:36:20' , 1, '2012-09-05 15:36:20' , 1)' Traceback (20405): Module: main::_DynamicFieldCreation (v1.85) Line: 466 Module: scripts/DBUpdate-to-3.1.pl (v1.85) Line: 95 Could not create new DynamicField TicketFreeKey1 at scripts/DBUpdate-to-3.1.pl line 477. Step 4 of 24: Create new dynamic fields for free fields (text, key, date)... $
还有其他人面临同样的问题吗？ 提前致谢
你可以请执行一个SQL语句：
SELECT id, login FROM users WHERE id < 5;
因为我认为你的用户1不再存在？